Our Policies

We respect that your time is valuable and we appreciate that you understand ours is also and as such these policies are applied with respect and consideration both to you as clients and to us as practitioners


Appointment Confirmation Policy

Email – confirmation of appointment booking is sent out at time of making the booking

Email – appointment booking reminder is sent out two (2) days prior to your booked appointment time

SMS – appointment reminder is sent the day before your appointment between 9am-12pm


Cancellation Policy

You may cancel your appointment without charge by notifying the clinic before 4pm on the business day before your booked appointment so that we can then offer your appointment time to another client

Cancellations on the day of your appointment will be charged a cancellation fee of $55


No Show Policy

If you do not notify us or you do not show up for your booked appointment, a missed appointment fee is charged – the fee is 100% of the booked appointment


Late Arrivals Policy

If you arrive late, your appointment duration may have to be shortened to accommodate those clients whose appointments follow yours

Regardless of the length of the appointment time actually given, you are responsible for the full fee of the booked appointment time allocated as this time was reserved for you


Confirmation of an appointment is acknowledgement of these policies

All consultations and treatments in this clinic are non-sexual services

Thank you for your understanding