We respect that your time is valuable and we appreciate that you understand ours is also and as such these policies are applied with respect and consideration both to you as clients and to us as practitioners
Appointment Confirmation Policy
Email – confirmation of appointment booking is sent out at time of making the booking
Email – appointment booking reminder is sent out two (2) days prior to your booked appointment time
SMS – appointment reminder is sent the day before your appointment
Cancellation Policy
You may cancel your appointment without charge by notifying the clinic before 3pm on the business day before your booked appointment so that we can then offer your appointment time to another client
Cancellations on the day of your appointment will be charged a cancellation fee of $60
No Show Policy
If you do not notify us or you do not show up for your booked appointment, a missed appointment fee is charged – the fee is 100% of the booked appointment
Late Arrivals Policy
If you arrive late, your appointment duration may have to be shortened to accommodate those clients whose appointments follow yours
Regardless of the length of the appointment time actually given, you are responsible for the full fee of the booked appointment time allocated as this time was reserved for you
Payment of Invoices Policy
Full payment of your invoice is payable at the time of consultation and treatment
If you are a WorkSafe Victoria client or a client who has a care package that is payable by the provider who is managing your package, for example NDIS, you are only required to pay your out-of-pocket portion
If an invoice remains unpaid for seven (7) business days, a letter is sent requesting immediate payment and if such payment is not received, the invoice maybe forwarded onto a collection agency
Pre-payment for any future consultations and treatments may be requested when booking appointment(s)
Waiting List Policy
If you choose to be placed on the waiting list for a particular day and/or time, you will receive a SMS advising of last minute availability
Upon receiving this SMS, you have 2hrs in which to respond ‘yes’ or ‘no’
If no SMS response is received within the 2hrs, then the next client on the waiting list is informed of last minute availability
Confirmation of an appointment is acknowledgement of these policies
Thank you for your understanding