Our Policies - Lotus Natural Therapies

We respect that your time is valuable and we appreciate that you understand ours is also and as such these policies are applied with respect and consideration both to you as clients and to us as practitioners

Appointment Confirmation Policy

Email – confirmation of appointment booking is sent out at time of making the booking

Email – appointment booking reminder is sent out two (2) days prior to your booked appointment time

SMS – appointment reminder is sent the day before your appointment

Cancellation Policy

You may cancel your appointment without charge by notifying the clinic before 3pm on the business day before your booked appointment so that we can then offer your appointment time to another client

Cancellations on the day of your appointment will be charged a cancellation fee of $60

COVID-19 Policy – special circumstance policy which may be amended as restrictions are amended

Effective 16 March 2020 and until further notice, ONLY Musculoskeletal Therapy services will be offered

Effective 16 March 2020 and until further notice, this clinic is to adhere to and abide by Social Distancing Restrictions and Physical Contact Requirements as defined by the Victorian Government

Effective 16 March 2020 and until further notice, this clinic is to adhere to and abide by Hygiene Protocols for the defined treatment room and the premises the treatment room is located at

CLINIC HOURS – effective 16 March 2020 and until further notice, this clinic will be operating on a part-time basis

APPOINTMENTS – effective 16 March 2020 and until further notice, there will be no evening appointments available as we are coming into the winter months

VULNERABLE CLIENTS – REFERS TO CLIENTS AGED 65YRS AND OVER, DIAGNOSED WITH CHRONIC MEDICAL CONDITIONS OR IMMUNOCOMPROMISED CLIENTS – for your safety, during this global pandemic, we will not be treating you. This is applied without discrimination and is subject to change.

Each client is required to complete a COVID-19 screening form prior to attending for your treatment – if this form is not fully completed and submitted, I regret to advise your appointment will not proceed

Effective 16 March 2020 and until further notice, you may cancel your appointment without charge by notifying the clinic with more than 2hrs notice prior to your booked appointment so that we can then offer your appointment time to another client

Cancellations with less than 2hrs notice on the day of your appointment or you do not show up for your booked appointment, will be charged a cancellation fee of $70

No Show Policy

If you do not notify us or you do not show up for your booked appointment, a missed appointment fee is charged – the fee is 100% of the booked appointment

Late Arrivals Policy

If you arrive late, your appointment duration may have to be shortened to accommodate those clients whose appointments follow yours

Regardless of the length of the appointment time actually given, you are responsible for the full fee of the booked appointment time allocated as this time was reserved for you

Payment of Invoices Policy

Full payment of your invoice is payable at the time of consultation and treatment

If you are a WorkSafe Victoria client or a client who has a care package that is payable by the provider who is managing your package, for example NDIS, you are only required to pay your out-of-pocket portion

If an invoice remains unpaid for seven (7) business days, a letter is sent requesting immediate payment and if such payment is not received, the invoice maybe forwarded onto a collection agency

Pre-payment for any future consultations and treatments may be requested when booking appointment(s)

Waiting List Policy

If you choose to be placed on the waiting list for a particular day and/or time, you will receive a SMS advising of last minute availability

Upon receiving this SMS, you have 2hrs in which to respond ‘yes’ or ‘no’

If no SMS response is received within the 2hrs, then the next client on the waiting list is informed of last minute availability