COVID-19 Policy – this policy may be amended as restrictions/requirements are updated

 

Effective 26 March 2020 and until further notice, it is recommended to wear face masks at all times whilst inside the clinic premises as the treatments cannot be performed without breaching the 1.5m physical distancing requirement.

Effective 26 March 2020 and until further notice, the updated QR code poster connected directly to Services Victoria and is to be used for contact tracing purposes has been placed at the front entrance, rear entrance and on the treatment room door.  Using your camera phone, input your details when prompted.  If accessing the new system for the first time, you may be prompted to download the Services Victoria app.  This QR code is now the only QR code system being used in Victoria so you may have previously used the app at other places visited – restaurants, cinemas, entertainment venues, MCG.

Effective 28 October 2020 and until further notice, each patient is required to complete a COVID-19 pre-treatment screening questionnaire prior to attending for your booked appointment – if this form is not fully completed and submitted online, I regret to advise your appointment will not proceed (this is applied without discrimination and is to ensure the safety of all persons who enter the clinic premises).

Effective 28 October 2020 and until further notice, upon entry to the clinic premises, all clients and visitors are to register their details by holding their mobile phone camera up to the QR code placed at the entrances to the premises – these details are required to be obtained to assist with contact tracing, if required.

Effective 9 July 2020 and until further notice, all patients entering the clinic premises are required to wear a face mask at all times – this is due to Lotus Natural Therapies being a non-AHPRA allied healthcare setting and in such setting, treatments cannot be performed without breaching the 1.5m physical distancing requirement.

Effective 1 May 2020 and until further notice, all cancellations on the day of your booked appointment will incur the ‘No Show Policy’ fee which is 100% of the fee of the booked appointment.

Effective 16 March 2020 and until further notice, this clinic is to adhere to and abide by Social Distancing Restrictions and Physical Contact Requirements as defined by the Victorian Government.

Effective 16 March 2020 and until further notice, this clinic is to adhere to and abide by Hygiene Protocols for the defined treatment room and the premises the treatment room is located in.

Effective 16 March 2020 and until further notice, ONLY Musculoskeletal Therapy services will be offered.