Payment of Invoices Policy

Full payment of your invoice is payable at the time of consultation and treatment.

If you are a WorkSafe Victoria patient or a patient who has a care package that is payable by the provider who is managing your package, for example self-funded NDIS, you are only required to pay the out-of-pocket portion.

If an invoice remains unpaid for seven (7) business days, a letter is sent requesting immediate payment and if such payment is not received, the invoice maybe forwarded onto a collection agency.

Pre-payment for any future consultations and treatments may be requested when booking appointment(s).